1. Introduction

At Maison Miyas, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy aims to inform you about how we collect, use, and protect your personal data when you use the website www.maisonmiyas.com, in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

2. Data Collected

When you use the website www.maisonmiyas.com, we may collect and process the following personal data:

• Identification Data: name, surname, email address, phone number, postal address.
• Connection Data: IP address, browser type, operating system, pages visited.
• Order Data: purchase history, products ordered, delivery method.
• Payment Data: payment information is collected and processed securely by our payment service provider. We never store your banking details.

3. Purposes of Data Collection

We collect your personal data for the following purposes:

• Order Management: processing and shipping your orders, managing returns.
• Customer Service: answering your questions, resolving complaints.
• Marketing: with your consent, we may send you promotional emails or newsletters.
• Site Improvement: analyzing site usage to improve your user experience.
• Compliance with Legal Obligations: retaining information for tax, accounting, or legal requirements.

4. Data Sharing

We may share your personal data with third parties in the following cases:

• Service Providers: We rely on third parties to help manage certain aspects of our business (payment, delivery, website hosting). These providers only have access to your data to the extent necessary to provide their services and are bound by confidentiality obligations.
• Competent Authorities: In cases of legal obligation, we may share your data with judicial or administrative authorities.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which they were collected. Data related to your orders will be kept for 5 years in accordance with applicable legal requirements.

6. Your Rights

In accordance with applicable law, you have the following rights regarding your personal data:

• Right of Access: You can request to know what data we hold about you.
• Right of Rectification: You can request correction of your data if it is inaccurate or incomplete.
• Right to Erasure: You can request the deletion of your data in certain cases.
• Right to Object: You can object to the use of your data for marketing purposes.
• Right to Data Portability: You can request the transfer of your data to another provider.

To exercise your rights, please contact us at the following address: contact@maisonmiyas.com. We commit to responding to you within one month.

7. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and prevent unauthorized access, disclosure, or destruction. Despite our efforts, no security system is 100% infallible, and we cannot guarantee the absolute security of your data.

8. Use of Cookies

The website www.maisonmiyas.com uses cookies to improve your browsing experience and analyze traffic. For more information, please refer to our Cookie Policy.

9. Modifications to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page. We encourage you to regularly review this page to stay informed of any updates.

10. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at the following address: contact@maisonmiyas.com.